Founded in 1999, the Onlinecarstereo.com team has worked to put together one of the largest selections of car audio/stereo and accessories in the country. Acquired by PCH Custom Audio Inc in 2015, the company has even made it more competitive and customer driven. It has diversified to even more products that customers need at an affordable price.
Since its inception, Onlinecarstereo has sold to millions of customers worldwide. We will continue to do so with our over 2000 products stocked daily. We understand that pricing is a huge concern to all and have pledged to take the responsibility of pricing our products competitively.
Service is, and will continue to be, the key to Onlinecarstereo.com success. Our dedication and support will always make Onlinecarstereo.com your only online store for car audio/stereo and accessories.
Our mission statement is, “To provide people products at the highest quality with the best price that will enhance their driving experience and beyond”. Which means that you will enjoy our products not only through driving, but also extending to everyday life.
Onlinecarstereo.com will continue to evolve to offer high quality products that you need. This is also true for our quality of service. We make sure our team is working in the best environment possible to provide you excellent service every time.
If you are a registered reseller, you can become one of our wholesale customers. Just email us at [email protected] along with your Business Registration and Resale Certificate and we will review and add you to our wholesale customer list. Here you can take advantage of our affordable prices and make profit through your business.
We accept Visa, MasterCard, Discover or American Express, Paypal with confirmed address only.
For your protection, we sometimes need to verify information retained by the bank that issued your credit card. Validating this information could delay your order up to 2 business days. If you are shipping to an alternate address, please call your credit card company and request to include your preferred shipping address in their file as part of the verified addresses for your card. After you provide us with the telephone for your credit card company, one of our Customer Care Representatives will then verify the shipping address with the credit card company. This can help expedite the verification process on your order. This extra step is also to protect our customers from online fraud. In addition, we cannot accept credit card payments issued by foreign banks. Listed below are other options for us to fulfill orders with alternate shipping address:
For our US customers, financing options are also available thru Progressive Leasing company Click here to apply! or use Affirm (Apply upon checkout).
Occasionally, orders or parts of an order are cancelled by our system for various reasons.
Special order items usually take from 10 to 30 business days to ship from Online Car Stereo warehouse.
The majority of our listed products are in-stock and ready to ship. In fact, over 90% of all orders are shipped the SAME DAY the order was placed when it is available in the warehouse. A few of our listed items are special order or built-to order such as subwoofer enclosures that require additional processing and shipping time. Please take note that orders are not processed during the weekend or federal Holidays. If you have any questions or concerns regarding availability and shipping time, please contact us at [email protected] .
Note: Business days are Monday-Friday, excluding federal holidays within the United States.
Generally, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. PST or your order may not be processed until the following business day (Monday to Friday).
Please be informed that we ship and pay for your packages as you requested but we do not guarantee the delivery dates. All paid expedited shipping services are NON-REFUNDABLE regardless of delivery dates.
*Rate depends on product weightThere is no problem shipping to a different address other than the billing; however this will delay processing time due to verification procedure. This extra processing time is to protect our customers from online fraud. Please check the Payment & Cancellation Policy section for details.
UPS packages that have left the warehouse can be rerouted ONLY to a UPS HUB for pickup with a valid ID. The customer needs to pay a $25 intercept fee before rerouting is initiated.
Online Car Stereo immediately sends out your order tracking number once your order is processed. It is recommended that you monitor and check your email to check the status of your package at UPS, USPS or Fedex. Once you know the delivery date of your package, it is best to anticipate its arrival to avoid mail theft. If you will not be home to receive the package/s we recommend for you to have someone receive it for you; or request Online Car Stereo to process the package to be held at a UPS or USPS hub station for pick-up (Fees apply).
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of expected, stated delivery:
We always strive for customer satisfaction when you buy from Online Car Stereo. If you are not satisfied with your purchase, you can return and request for refund for items that are COMPLETE, BRAND NEW AND UNOPENED within 60 days. Subject to inspection and exclusions apply.
If you opted for option “b”, you will receive a UPS or USPS return shipping label along thru email. Remove or mark out the original labels, then securely tape the new return shipping label to the package.
Please allow 24 to 72 hours, after order has been checked in and inspected for the issuance of refunds and returned merchandise are inspected by our technicians.
Brand new, unopened, complete in original packaging, factory sealed will qualify for a full refund without restocking fee minus shipping charges.
Brand new, opened box, not installed, not used, opened original packaging, will be subject to a minimum of a 10% restocking fee plus shipping charges.
Used, installed products will be subject to restocking fee depending on the condition, plus shipping charges will be deducted.
Items like subwoofer boxes; large subwoofers may require special freight shipping, and cost more to return. An Online Car Stereo representative will be able to help you in determining the exact shipping cost of freight items when setting up the return. This is also applicable to orders coming from Hawaii.
*We do not accept any return requests for Rims and Tires (please check fitment before purchasing), JL Stealthboxes, other customized products, fulfilled financed orders (Acima and Progressive) and opened / used / installed merchandise.
We highly recommend you test the products before you install to ensure that items are in perfect working order. If you find that the item is defective, please immediately call our Customer Service Hotline at 310-526-8635 to request for an RMA. We will send you instructions on how to ship the item back to us. DOA returns are subject for inspection and only eligible for replacement. If the item is found to be not defective, it will be shipped back to you (fees apply).
Conditions that will lead to refused returns or a restocking fee will be charged include:
All products sold at Online Car Stereo are covered with a (1) one year warranty starting from the date of purchase. If your item stopped working, below are the steps to file a warranty claim.
ALL warranty claims are only eligible for replacement of the original item and subject for inspection. If there is no damage / defect on the item, it will be shipped back to the customer (fees apply). If the item is already sold out, not available or discontinued, a store credit will be issued less the return fees associated. Please also note that whatever you ship back to us are the only ones being replaced (i.e., box, cables, screws etc.).
Call 310-526-8635 and speak with our helpful and friendly Customer Service Representatives to initiate the process. Our CSR will provide you with your return authorization. You can also email us at [email protected] for any questions.
Returned items should be brand new and in the original packaging, complete with all the original accessories and manuals (NO EXCEPTIONS). Online Car Stereo overboxes most of the products to protect the products during shipping. Please use the original over-box and the manufacturer’s packaging to return your item.
You will receive a UPS,USPS or FEDEX Authorized Return Service shipping label along with a return authorization number. Remove or mark out the original labels, then securely tape the new Return shipping label to the package.
Take it to any official UPS or Fedex drop-off site or your nearest US Postal Office depending on which return label you received. To search for drop-off locations nearest you:
We’ve partnered with our friends over at Consumer Priority Service to offer extended warranties for most of our products! Simply add the extended warranty on the applicable item right next to where you would add the item to cart!
Is a CPS Warranty just an extension of the existing manufacturer’s warranty?
No, actually it’s an upgrade to your existing manufacturer’s warranty. A CPS Warranty offers benefits that aren’t offered by manufacturers like accidental damage & free shipping.
What’s the difference between a Replacement Plan and Repair Plan?
A Replacement Plan is available for products under $150. If the product fails, you will be reimbursed for what you paid for the product minus shipping and tax.
A Repair Plan is for products over $150 and offers free repair coverage for your product any time during the life of your warranty. If we can’t fix it, we’ll replace it!
How am I covered?
For the Replacement Plan, your coverage provides for a one-time replacement of the covered product. For the Repair Plan, you are covered for a period of up to three years (depending on which plan you purchase). Benefits include parts and labor for required repairs on your product.
When does my warranty coverage start?
Coverage begins on the 31st calendar day from when you purchased your product.
Can I transfer the Protection Plan to a new owner?
Yes! CPS Warranties are transferable between owners.
Is my product covered if it’s stolen or if I lose it?
Unfortunately the CPS Warranty does not cover lost or stolen products.
Is there a deductible?
Zero dollar deductible for the Replacement Plans and the Repair Plans.
What happens if my product breaks?
You can contact CPS directly to file a claim in three ways:
As our way of saying thanks to you, our valued customer, we proudly introduce our new Preferred Customer Program.
Designed to inspire, encourage and reward you, there's no other program like it! As a member you'll save time, money, and you'll enjoy services and benefits reserved exclusively for our Preferred Customers.
It's FREE, Simple, and Fast! Customers with a valid email address and a password are automatically enrolled in the program. If this is your first time buying from us, after your first order is shipped, you will start to enjoy all the benefits of a preferred customer. Take note of your email and password and make sure all your purchases are done in the same account and are linked together.
When you order from us we will fulfill your order on the same business day, providing the item(s) are in stock and your payment is cleared.
When you spend $1000 or more you earn a 5% discount on your entire next purchase. Continue to shop with us and get another 5% off on your entire order when you spend over $2500. Car stereo fans spend over $5000 and get 10% off on the entire order. Our system will automatically calculate your discount, no need to enter coupons and codes. We try to keep it simple and friendly for you. (Only orders that have been shipped will be counted toward your discounts. Please make sure that all your purchases are done on the same account to accumulate the total value and take advantage of the savings).
As a Preferred Customer you can look forward to ongoing incentives and services designed to encourage a mutually beneficial relationship.
OnlineCarStereo.com reserves the right to change or cancel the program at any time without notice.At OnlineCarStereo.com, we are committed to protecting your privacy and providing a secure shopping experience. This Privacy Policy outlines the information we collect, how it is used, and the measures we take to safeguard your personal information. If you have any questions or concerns about our privacy practices, please contact us at [email protected].
To provide you with the best possible service and improve your shopping experience, we collect several types of information when you interact with our site:
We use the information we collect to fulfill your orders, provide customer service, communicate with you, and improve our offerings. Specifically, your information is used for the following purposes:
We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following scenario: Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, court order, or legal process, or to protect the rights and safety of our company, our customers, or others.
We take the security of your personal information seriously. OnlineCarStereo.com uses a 256-bit Secure Socket Layer (SSL) encryption protocol to protect your order information. Our servers are housed in secure facilities, and access to your information is restricted to authorized personnel only. We encourage you to keep your password confidential and avoid sharing it with anyone.
Cookies play a vital role in enhancing your browsing experience on our site. By using our website, you consent to our use of cookies in accordance with this Privacy Policy. You can control the use of cookies by adjusting your browser settings; however, please note that disabling cookies may affect your ability to use certain features of our site.
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page with the updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
Effective Date: August 29, 2024
Thank you for choosing OnlineCarStereo.com. We appreciate your trust and are committed to safeguarding your privacy.
Your privacy is important to us, and we are committed to ensuring that your personal information is handled responsibly. This Privacy and Opt-In Policy explains how we collect, use, and protect your information when you opt in to receive SMS/Text messages from OnlineCarStereo.com.
By subscribing to our SMS/Text campaigns, you consent to receive text messages from OnlineCarStereo.com at the phone number you provided. Standard messaging rates may apply.
We collect the following information for the purpose of delivering our SMS/Text campaigns.
We strive to keep our messaging frequency reasonable and relevant. You may receive messages related to promotions, order updates, and important announcements. Message frequency may vary.
If at any time you wish to stop receiving SMS/Text messages from us, simply reply with the word "STOP" to the received message. You will be promptly unsubscribed, and no further messages will be sent.
We take the security of your information seriously. Your data is stored securely, and we implement measures to protect it from unauthorized access, disclosure, alteration, and destruction.
We do not sell, rent, or share your information with third parties for marketing purposes. Your data is used solely for the purpose of delivering our SMS/Text campaigns and improving your customer experience with OnlineCarStereo.com.
